Dixieline Lumber and Home Centers

Just do not bother doing business with Dixieline. We bought a WinDor multi-glide sliding door and the minute it was installed, I was unhappy with how it opened. It was sluggish and actually put a strain on my back trying to open it. Their floor model opened much easier, no comparison to what we got.

They came out and measured and we had our contractor remove and reinstall to triple check that it was plumb line and squared, and that did not help. They sent out WinDor, who came and replaced glide guards and that helped a little bit but not what I experienced from their floor model.

After almost a year of back and forth they sent out the store manager from the Sports Arena store, and a regional manager, plus a rep from WinDor. Predictably, the regional manager opened the door and said, "Seems fine to me." And he continued to treat me in a very condescending manner. Even the WinDor rep mansplained me on how to open a sliding door the right way to avoid straining my back.

Bottom line: WinDor quality is SUBPAR for $7,000 price tag. Yes, I understand some of the higher end multi-glide doors are much more expensive, but I say if you can't afford the best, do not skimp, because these doors are sluggish, the tracks and other bits and parts are cheaply made, the black finish easily scrapes off. And the customer service is terrible.

The frustrating part is they play games with you feigning that they care so much and will do what it takes help solve the issue, but when push came to shove, they looked at me blankly and said there was nothing they could do.

Bug blinds had been broken off during installation (because, again, small cheap parts) and they said they would ship new ones to the store. And when I asked if they would come out and install them with no charge, the regional manager quickly said, "No." I wish I could remember his name, but he had terrible social skills and made me feel like a fool. It has been several months and I have heard nothing from them about those parts being ready to pick up. I left a voicemail and.... crickets.

Bottom line: Buyer beware. We chose the door based on the salesman's knowledge and the floor model operation. But once that expensive puppy is installed, you are on your own. I asked them if I purchased a different door, would they take this one back and give me some credit. They said, no, that door is trash once it's removed. Well, it's trash to me now, so I will have to live with it until I can afford to replace it, and I will definitely use a different company when that happens.

Had a great experience buying some floor fans at this location. They helped me assemble the fan on site because I couldn’t quite figure it out myself! Friendly and quick service from the whole team. Much better than going to a big box store for items!

Bad service! The lady on the counter she was rude and lazy to do her job,  honestly asking me every time! Just like she's trying to find an excuse not to help me!😐 it was frustrating!

Dorian and Troy were a huge help, kept me posted on material that wasn't available on site and options to fill my order. I really appreciate the help from you guys. Those two are great hires, we will definitely be back soon.

They don’t know how to properly do business. We were told to go outside and talk to the “guys” no guys to be found. We found the product we needed and had to go across to lumber and wait for a clerk. He said I could go inside and pay, inside we were told we had to get a slip from outside! Right hand doesn’t know what left hand is doing

AIT Doors Dealer at:San Diego