Ganahl Lumber

I have been shopping at Costa Mesa Ganahl for over 35 years. Most of the employees go out of their way to be friendly and helpful. The store is attractive and well organized. I’m giving this review two stars because they continue to allow one bad apple to work there. Some of you know who I am talking about. Bald and stocky, Mark usually works at the inside lumber area. He might be bipolar because sometimes he seems like a cool guy, but at least half the time he is super rude and condescending. Lots of other reviews reflect this so it’s not just me. No idea why they continue to let him work there , his attitude has got to be costing them a lot of money. Sometimes I just leave the store after a confrontation with him and go to Home Depot instead. Employees there are always friendly and it’s cheaper. Hopefully someone will do something about getting rid of Mark to make the Costa Mesa Ganahl the amazing store it has the potential to be.

Like several people who posted reviews RE the person who works in lumber (indoor finished wood): WOW he is beyond rude. I've been to lumber stores hundreds of times and this one tops it. He's got a serious attitude and no customer service, although it appears if you are a regular customer (or talk about golf) he is super friendly. He was chatting loudly with regular customers and using the F_ _ _ word left and right with other known customers it seems; fine with me but in front of customers generally (that's unprofessional)? I picked out some boards and laid them on the floor and needed to write up the cost and he assumed that I was asking him to lift the boards up and lay them on the ruler (which I was not and did not ask him to do), he said "I'm not gonna pick them up". I picked them up and set them against the ruler and just ignored him. He wrote up the cost and rudely said "Go pay over there." First of all, I brought stuff from Ganahl before and I know where to go pay, but even if I was a first-time customer and it seemed to him that if I may not know where to go pay, that's not the way to direct a customer to pay (to be rude to them). Yes, we know Ganahl lumber has been around for a long time and you've dominated the market in terms of some specific supplies, but remember that a regular customer was once a first-time customer. I'm going to guess that if you treat them decently they might become a repeat customer. Another visit to the same store to buy more wood for a table, the same guy works there it seems. There's got to be some basic customer service otherwise don't open to the public. (I have to say that my interactions with other employees in the store have been fine. For me, it's this one guy in indoor lumber desk.)

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